SOAR

Since our service started in 1996, SOAR has had a disaster recovery plan in place that insures that we can restore your website should hardware failures occur on our servers. Each server we use is a dedicated server – meaning we are the only company with access to the server. Each server itself has redundant hard drives (RAID), power supplies, cpus, and memory. We perform monthly full backups and daily incremental backups of each server. These backups are stored both locally on each server and remotely as an extra precaution.

Over the years we have had to rely on this disaster recovery plan a number of times due to hardware failures and our own mistakes. Each time we have been able to restore customer sites without data loss due to the multiple redundancies built into our architecture and disaster recovery plan.

The Customer Backup feature was created based on customer request. A number of customers were migrating from another website service where they had experienced repeated data loss. They wanted something “in their hands” that assured them they would not experience any data loss. Over time the Customer Backup feature has grown to eat up a large amount of server time because it is completely separate from our disaster recovery plan and server backups. At the same time it is not providing any specific value.

When we completed the Server Moves on November 23rd we turned the Customer Backup feature off as a test to see if customers would even notice. In the 6+ weeks since we did this, we only received comments from 3 (out of 1,800+) customers…

Based on this we have removed the Customer Backup feature from the SOAR service.

Rest assured your website and its data are safe.