SOAR

At approximately 1 AM EST on Tuesday February 12, 2013 the data center where the SOAR dedicated servers are hosted lost connectivity to the Internet. The issue was resolved at 4:30 AM EST. They long delay in restoring service was due to the fact the connectivity issue resided external to our service provider and involved a coordinated effort of multiple companies to resolve.

All SOAR websites were still active and performing all background functions, just not accessible on the Internet to customers.

The data center hosts 1,000s of servers and some of the largest websites in the world. It has redundant fiber connections to the Internet through 3rd parties. Somehow maintenance on the fiber affected BOTH connections at the same time. Our provider is looking into why this occurred and will remedy the situation for the future. We have every confidence they will continue to provide the outstanding service like they have for the last 7 years.

We apologize for any inconvenience this may have caused you.

The SOAR Support Staff
support@soarol.com
585-388-0211
M-F 9AM-4PM EST