SOAR

This issue only affected SOAR myTroop customers.

Starting around 6PM EST on Saturday April 5th, 2014 there was a network issue at our hosting provider on the segment where our dedicated servers for myTroop customers are hosted. The issue got better as the night progressed and was finally resolved at 2AM EST on Sunday April 6th, 2014.

The issue was intermittent until it was fixed, meaning sometimes you would be able to access your SOAR website - sometimes it would provide an error message.

The issue should not have affected email delivery. Normally if our email servers are not accessible, the remote servers will "queue" the email and try again later. In this case the intermittent nature of the connection did not make our email servers look offline, instead it got partial answers which ended up causing email delivery problems.

This morning, after the nightly backups, we ran a thorough test of all customer accounts to double check the servers that host your SOAR myTroop accounts. No issues were found.

The automatic EBlasts will start for customers accounts at Noon EST.

The SOAR Support Staff
support@soarol.com
585-388-0211
M-F 9AM-4PM EST