SOAR

We have found a bug that was introduced on Tuesday (10/24). If a member edited their own Roster information since that time, their account ~could~ become Inactive. The bug only occurred for certain situations.

The bug has been fixed.

If you find a member that reports access to their account is no longer working, this may be the reason why.

Go to Admin/Members/Manage/Members.

• Change the Filter on the top to Inactive
• Click the Filter button
• This will show you all Roster entries that are currently set to Inactive
• If you find someone that should be active, use the checkbox next to their name
• Select "Make Active" from - SELECT ACTION - at the bottom
• Click Submit Changes
• Click Verify on the next screen
• You will then need to reconnect them to any family members and add them back into any non-auto email lists

We apologize for the inconvenience if this bug has affected you !

SOAR Support