We have been working on a plan to upgrade our infrastructure for some time. This upgrade will allow us to provide additional capabilities/services to customers as well as increase our ability to serve customers during emergency situations, like last week. We have the new infrastructure in place and have successfully completed testing of SOAR services as well as customer migration.
The first step in the plan is to migrate SOAR myTroop customers to the new infrastructure.
SOAR myTroop customer migration will occur starting at 8AM EST on Monday May 7th.
- The migration will be completed by 5PM EST that day, if not sooner.
During the migration:
- SOAR websites will still be available for all to use.
- Email/EBlasts will continue to work like normal.
- SOAR websites will be placed into “read only” mode.
- The only thing you won’t be able to do is make updates to your site.
- This includes Announcements, Events, Event Registrations, Files/Attachments, Roster, Email, Imports, etc.
When the migration starts at 8AM EST, a message will appear on your SOAR website.
- “Server migration in currently in progress and will complete before 5PM EST. Site updates are disabled.”
- This message will be shown to those who login to your website with Add Content/Leader, Manage Roster, or Administrative permissions
- General members and the Public will not see it.
When the migration has completed, a message will appear on your SOAR website.
- “Server migration has completed – edit at will !”
- As soon as you see this message on your site you can make any updates you want.
- Save viewing parameters as above.
- We will leave this message on SOAR website for two days.
- We will also send out an email to all customers (like this one) when the migration is completed.
We will schedule migration for SOAR myPack customers in late June.
Do I need to do anything?
You do not need to do anything. Your site will automatically be migrated to the new servers.
Make sure any updates to your site are complete before 8AM on May 7th.
Frequently Asked Questions
Q: Will our unit members notice anything during the migration?
A: Your website will be available to members throughout the migration period.
All content/pages/sections of your website will be available for viewing by your members.
The one exception is Event Registration – see below
Q: How do I know if my SOAR website is includes in this migration?
A: If you are Boy Scout Troop, your site will be included in this migration.
You can also go to Admin/Account on your SOAR website.
If you see a “t” at the end of your SOAR ID, that means your site will be migrated
Q: Will Email Aliases, Email Lists, and EBlast work during the migration?
A: Yes, you can use email during the migration period.
Q: Will event registrations be lost during the migration period?
A: No.
We will be disabling the event registration process during the migration.
Q: How will I know when it is safe to make updates to my website?
A: One of two things will tell you the migration is complete
1. You will receive an email (like this one) declaring the migration is complete
2. You will see a message stating the migration is complete when you login with an account that has Add Content/Leader, Manage Roster or Administrator permissions
Q: Do I have to do anything to the domain names I own for the migration?
A: No ! They will automatically follow your SOAR site during the migration.
SOAR Support
