SOAR

At 1AM ET our hosting provider notified us that the migration did not complete successfully.

After talking with their data center we were informed there were multiple customers migrations with same issue last night.

At 2AM ET we asked our provider to roll back the migration. We made this decision for a few reasons. To get the SOAR service working in the new data center by morning would require a lot of late night patchwork. Never a good choice. We also couldn't guarantee it would all be working by morning. There is clearly an issue in their migration process if multiple customers are having the the same issue. They now have images of each of our servers and can work out the problem without interrupting service to you, our customers.

At 2:30 AM ET full service to all SOAR customers was restored. Email is working. Website are working. EBlasts will go out first thing in the morning like normal.

We apologize for the service interruption that did not result in a successful migration.

We will be working with our provider first thing on Monday to determine next steps.

SOAR Support