SOAR

Email started being delayed to email addresses at @optonline.net yesterday (1/27/2020) morning.

We have tried contacting them to resolve the issue. Unfortunately they do not provide any contact information for their postmaster or a process to resolve issues.

They use a 3rd party blacklist, which we are not listed on. We are not listed on ANY blacklists.

So not sure where the problem is coming from.

If you receive a bounce message for an @optonline.net email address please do the following:

• Forward the bounce message to that member
• Ask them to open a support ticket with Optimum (optonline.net)
  

Your SOAR service is fully functional. All read-only mode restrictions have been removed.

Add content as you wish !

We are working on a full announcement with details for later tonight.

SOAR Support

SOAR Customers,

We have a new plan in place from our hosting provider for the migration to a new data center that will minimize downtime for your SOAR website, during what we know is a very busy time for you.

Sunday Sept 22nd 11PM CST
- SOAR websites will be taken offline to enable the transfer.

Monday Sept 23rd 2AM CST
- SOAR websites will be back online before this time.
- SOAR websites will be in read-only mode at this time.

Tuesday Sept 24th 5PM CST
- SOAR website migration will be completed before this time.
- SOAR websites will be fully functional again.

Do I need to do anything?

SOAR Customers,

We have a new plan in place from our hosting provider for the migration to a new data center that will minimize downtime for your SOAR website, during what we know is a very busy time for you.

Sunday Sept 22nd 11PM CST
- SOAR websites will be taken offline to enable the transfer.

Monday Sept 23rd 2AM CST
- SOAR websites will be back online before this time.
- SOAR websites will be in read-only mode at this time.

Tuesday Sept 24th 5PM CST
- SOAR website migration will be completed before this time.
- SOAR websites will be fully functional again.

Do I need to do anything?

At 1AM ET our hosting provider notified us that the migration did not complete successfully.

After talking with their data center we were informed there were multiple customers migrations with same issue last night.

At 2AM ET we asked our provider to roll back the migration. We made this decision for a few reasons. To get the SOAR service working in the new data center by morning would require a lot of late night patchwork. Never a good choice. We also couldn't guarantee it would all be working by morning. There is clearly an issue in their migration process if multiple customers are having the the same issue. They now have images of each of our servers and can work out the problem without interrupting service to you, our customers.

SOAR Customers,

We received notice in mid June that our hosting provider Peer1 was closing the data center that our servers are located in at the end of September. We have been working with them to finalize a transition plan for SOAR servers to another data center ever since.

We had hoped to complete the transition in mid August and not go into the Fall time frame when scouting becomes very active again. Unfortunately we could not make that happen. Given all the customers they have to migrate, we did not receive what we felt was a solid confirmed plan to meet those dates.

We have a target transition date of Friday September 6th 5PM ET into the morning of Saturday September 7th. During this time there will be NO access to your SOAR website or email.

AT&T Support responded to us today and removed the block.

We had a customer verify the issue no longer exists.

All back to normal !

SOAR Support

Starting on Saturday night, AT&T started blocking email coming through SOAR email servers. This includes email going to domains like @bellsouth, @sbcglobal, etc....

It is AT&T that is blocking the email.

SOAR maintains an excelled Sender Score for our email servers. Our email servers are also not on any of the public blacklists. Basically no problem with anyone else - just AT&T.

Unfortunately AT&T keeps their own private blacklists and decided to block our emails. There is nothing we can do about this until they remove the block.

We have contacted them about this issue. As soon as we hear back, we will post more information.

Last night there was a problem with the Calendar Sync function. Your website could have possibly created calendar feeds that were empty.

If your Calendar Sync on your personal device is empty, i.e. has no events for your unit, the best thing to do is wait 24 hours. The next time a scheduled update for your calendar is requested, it will repopulate all the events from your unit website.

It could take up to 24 hours for this to happen because some services like Google Calendar cache the feeds and cannot be forced to update existing feeds.

You can force the calendar sync to update sooner with the next method. We recommend waiting the 24 hours for the events to reappear automatically.

At 3:00 PM EDT the migration of SOAR myPack customers to the new infrastructure was completed.

You should start to see your site switch over in the next few hours. You will know you are looking at your site on the new infrastructure when you see the following message on your site.

SOAR myPack migration is complete.
- Make any modifications you want to your site again !

Note: This message will only be displayed to those logged in with an account that has

• “Add Content” or “Administrative” permissions
• The “admin” or “leader” accounts