SOAR

Note: This announcement only affects Cub Scout Packs.

The issue without Packmaster Import was resolved at the end of last week. Thank you Troopmaster for fixing the issue in the SOAR.xfr import file!

Make sure you update your Packmaster software to Version v4.03a or higher.

SOAR Support

It appears the latest update to Packmaster has an error in the Export to SOAR.

The latest update is missing the Den information for a Scout and a few other less important fields. Based on this information missing the Packmaster Import feature is not currently working if you have the latest update. The SOAR Import feature is preventing the Import because of the missing information, which would remove all your Den email lists and Roster associations.

We have a support ticket into Troopmaster to fix the issue.

In the interim, if you use Packmaster please hold off any software updates until the issue is resolved.

SOAR is pleased to announce a few feature that will allow you to edit all of the Custom Fields in the Unit Roster for all members on a single page.

This works like the Medical Form and Manage Email pages for administrators.

Check it out at Admin/Members/Options/Custom Fields. You will need to have the Roster and Custom Field option turned on at Admin/Members/Options/Roster Settings to use this feature.

SOAR is pleased to announce a new addition to the Packmaster/Troopmaster Import feature. Customers have the option to sync Medical Information contained in Packmaster/Troopmaster will your SOAR website.

This includes:

• Emergency Contact 1 - Name and Phone Number
• Emergency Contact 2 - Name and Phone Number
• Insurance Company - Name and Policy Number
• Doctor - Name and Phone Number
• Medications
• Allergies
• Medical Other

This option is available during Import at Admin/Import/Packmaster-Troopmaster/Import. The site will remember the setting you use for this option for future imports.

SOAR is pleased to announce a number of new configurable fields to help customize your unit website to your specific needs. This will not only help our Pack and Troop customers but also our Crew, District, Ship, and OA customers as well.

• Browser Title
  • Now you have full control over the Title that shows in the Browser Tab when someone visits your site, bookmarks your site, and what is displayed by the search engines.
  • This settings is available at Admin/Control Panel/Unit Info/Browser Title.
  • Note: this is separate from the Header Title which shows at the top each of your website pages which is also configurable.
    

Microsoft removed the block on email coming from our Troop email servers early this morning.

We have not seen any bounce messages since 3AM EST.

You should not have any more issues with delivery to Microsoft email addresses from your SOAR Email Lists.

SOAR Support

Our email system started receiving error responses while delivering email to Microsoft accounts this morning.

This is primarily occurring with our myTroop service.

This includes @msn, @live, @hotmail, @outlook email accounts.

We are not listed on any "black lists". Our externally measured SenderScore is 99 (out of 100). There are no issues with our email system.

Microsoft has for some reason decided to start blocking email from our service again.

We have a support request into them to find out what is going on. As soon as we find out more information, we will pass it along.

S

Our hosting provider has beat Microsoft over the head a few times. Microsoft has removed the block for our email servers.

It may take 24-48 hours for the change at Microsoft to take affect. If you see additional bounces, you can ignore them for now. If you see bounce messages after Thursday, please forward them to us.

SOAR Support

Our email system started receiving error responses while delivering email to Microsoft accounts late last night.

This is primarily occurring with our myTroop service.

This includes @msn, @live, @hotmail, @outlook email accounts.

We are not listed on any "black lists". Our externally measured SenderScore is 98 (out of 100). There are no issues with our email system.

Microsoft has for some reason decided to start blocking email from our service.

We have a support request into them to find out what is going on. As soon as we find out more information, we will pass it along.

The Roster Check feature is back and improved at Admin/Members/Options.

This feature will find common problems and missing information in your Roster to assist you in keeping your Roster up-to-date and accurate.

We sincerely apologize for the delay in having this feature available for your use.